Purpose of the Role A client and customer facing role, the Assistant Technical Services Manager is required to front run procurement and delivery of projects requiring technical inputs within the landlords demise and retailer fitouts and assist the Centre Director to establish, implement and maintain effective management of systems and procedures. These ensure the delivery and continuity of service of the Mechanical, Electrical, VT, Public Health Infrastructure at the centre, while contributing to the management of Health, Safety and Wellbeing for all retailers and visitors to the centre. The Assistant Technical Services Manager will work alongside the Centre Director and the wider centre team. They will assist in providing technical direction, and operational planning and solutions, covering MEP, VT operations, energy management and fitout support with a view to providing a world class service. As a strong communicator they will act as the Managing Agent interface for technical activity and be supported as required by the UK Engineering Operations team. Key Responsibilities Leadership & People Management Understand the mutual and strategic goal for the centre and the client. Maintain an exceptionally high standard of service delivery encompassing technical innovation, sustainability and customer & retailer focus. Ensure that the sustainability agenda is fully embraced with the centre team and that they are fully aware of the drivers for change. Operational/Technical Assist with the delivery of technical services operations onsite through the centre team and technical services compliance teams and service partners. Assist with the delivery of electrical/technical services operations through the technical services teams and service partners. Ensure that each technical asset is managed and maintained in a proactive and customer focused manner that is cost effective and reliable. Produce and constantly review monthly audit program to provide clear reporting data on supply chain performance. Ensure the agreed CAFM system is implemented, reporting functionality is used by all departments and reported monthly in line with business guidelines, with any failures to comply escalated to the Centre Director and ensure the monthly report is within monthly reporting criteria. Assist with preparing and managing engineering service charge budgets and ensure effective budget control including the preparation of relevant specifications, raising orders, instructions, contracts and verifying (processing) invoices are in place and management is always in line with business guidelines and expectations. Assist with developing, implementing and managing environmental and energy conservation programmes. Assist in maintaining compliance with all current legislation and recommended standards. Ensuring that the following are correct and up to date: Verify that contractor risk assessments are appropriate to the building and maintenance tasks. Ensure Pressure Vessel Written Scheme. Ensure Contractors Emergency Lighting Log Records. Management of Water Treatment regime, including Water Treatment Manuals. Lift & Escalator inspections and report via monthly lift minutes. Bring to the attention of the centre management team items that are due for test inspection and agree timetable of actions responsibilities. Promote and enable a culture of improvement, encouraging and motivating property management teams to go above and beyond the minimum sustainability standards. Implement energy management initiatives, including recommendations from decarbonisation studies and smart optimisation programmes. Drive a culture of energy management across both the Engineering management and service partner functions, with a particular focus on the smart platforms available ensuring optimisation at all times. Review building energy analytics to adjust system settings to optimise energy use. To lead on energy conservation by identifying and implementing various options for saving energy. Implement energy management initiatives, including recommendations from decarbonisation studies and smart optimisation programs. Liaise and assist on all landlord and retailer fit outs and advise the consultancy teams on any issues or concerns with the landlord and retailer fit outs. MEP Develop, implement, and maintain maintenance strategies and systems for the building, facilities and public realm area. By instructing the establishment of a strong Pre Planned Maintenance (PPM) strategy, the use of KPIs, industry best practices and contract management techniques, ensure compliance with statutory items is met. Ensure adherence to, on behalf of the Landlord and occupiers, the technical obligations within the retailer lease agreements. Fabric Management Support the Centre Director to deliver the building fabric and ensure the fabric is maintained according to the design specification required and works by the technical team do not compromise this. Skills, Knowledge and Experience Previous experience of contract management. Knowledge of compliance with current legislation to include water quality, statutory maintenance tasks, lift inspection and Health and Safety. Understanding of technical operations of the plant and how equipment operates. Experience of compliance and implementing a Permit to work system. Experience and knowledge of SFG 20 or PPM. In addition, use of CAFM systems. Knowledge of managing budgets and compiling reports. Ability to review data and utilise to enable the best outcomes. Working across teams including internal teams, clients and service providers and contractors. Knowledge of processes such as the tender process and mobilisation. Experience of ensuring that processes and guidelines are adhered to in line with the required standards. Experience in retailer or fit out management with a sound knowledge of process and procedures. Working Hours - Full Time Salary - £40,00 - £50,000 LI-DNI Please see our Benefits Booklet for more information.