Calm. Collected. Caring.
At Hotel Indigo K West Shepherd’s Bush,
we celebrate the character and energy of our neighbourhood, and that starts at
the front desk. We’re looking for a Reception Manager, who brings warmth, organisation, and leadership to the heartbeat of our
hotel. If you know how to create a seamless welcome and lead a team to deliver
consistently excellent service, this could be your next chapter.
What’s Our Story?
At Hotel Indigo,
we’re all about individuality in our design, our neighbourhood-inspired
experiences, and our people. As we prepare to open our doors in Shepherd’s
Bush, we’re building a passionate and energetic team who are proud to create
meaningful moments for our guests.
Here’s what you can look forward to as our
Reception Manager:
Annual salary: £43,560
* Pension
with company contributions
* 50%
discount in all our restaurants and Spa treatments across our properties
* Team
member and Friends & Family rates across our properties
* Complimentary
stay after passing probation
* Extensive
discounts on our benefits platform
* Private
medical insurance access
* Interest-free
season ticket loan
* Employee
Assistance Programme – 24/7 online GP, mental health support, and wellbeing
* World-class
development programmes, apprenticeships, and growth opportunities
* Bike
to work scheme
* Recommend
a Friend incentive
* Free
meals on duty
* Social
squads and recognition schemes to make your voice heard and celebrate success
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A Day in Your Neighbourhood
* Lead
the welcome: You’ll oversee day-to-day front desk operations, from
check-in and check-out to guest queries, payments, and everything in between.
* Inspire
the team: Motivate, coach, and support receptionists and
front office team members to deliver attentive, upbeat, and personal service.
* Connect
with guests: Be visible and approachable in the lobby, ready to
listen, assist, and elevate guest satisfaction through every interaction.
Ensuring IHG One Rewards member requests and repeat guests receive personalised
service at each turn.
* Drive
performance: Track guest feedback and front desk KPIs, ensuring
we meet service standards and continuously improve experiences; monitoring the
team’s enrolment of new members to the IHG One Rewards programme.
* Smooth
Operator: Assist with rota planning, shift supervision, and
training new team members on systems, brand standards, and emergency
procedures.
* Be
A Step Ahead: Liaise with housekeeping, maintenance, and reservations to
keep communication flowing and surprises to a minimum.
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What’s Your Story?
You’re a people
person with a calm head, great instincts, and a flair for hospitality. Here’s
what helps you thrive in this role:
* Experience in a hotel
reception or front office team, ideally in a managerial role for 3+ years.
* Knowledge of hotel
systems (Opera PMS is a plus!)
* A passion for people,
service, and attention to detail
* Clear communicator who
stays calm under pressure
* Fluent in English
(additional languages are a bonus)
* A warm and professional
presence that makes people feel at home
* Experience with pre-openings
is a bonus!
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If you’re the
type who notices every detail, leads by example, and greets guests like old
friends, we want to hear your story. Join us as Reception Manager at Hotel
Indigo K West Shepherd’s Bush, and help shape a guest experience that’s
every bit as memorable as the neighbourhood itself.
All applicants must be legally eligible to work in the UK.