Operations Manager & Technical Lead (Events / AV)
Location
Frome / Somerset Area
Role Type
Full-time, Hybrid
Role Purpose
This is a hybrid coordination and hands‑on role designed to strengthen warehouse standards and delivery reliability while removing operational pressure from the Director. You will move between desk‑based planning, warehouse management, and physical event delivery, ensuring all technical standards are met both in the warehouse and on‑site.
Qualifications
* Significant experience in rigging, installation, or a similar field (AV, lighting, or theatre).
* Proven experience working at height and a solid understanding of health and safety protocols.
* Confident driving vans and a full UK driving licence.
* Flexibility to work weekends and early starts during peak season (May–September).
Key Responsibilities
1. Operational Coordination & Planning
* Coordinate vans, couriers, and external transport for all jobs.
* Maintain the master planning calendar and confirm site access and delivery windows with venues and clients.
* Prepare and distribute comprehensive "Job Packs" to the crew and maintain job documentation accuracy.
* Oversee basic vehicle checks and coordinate MOTs, servicing, and general fleet administration.
2. Technical Site & Warehouse Work
* Working at Height: Act as the lead for on‑site installations involving rigging and ladder work.
* Electrical & Maintenance: Carry out repairs and maintenance on equipment, ensuring everything is safe, functional, and compliant.
* Job Preparation: Pick and prepare stock against job sheets, ensuring everything is ready for upcoming events.
* Returns: Oversee the returns process, checking equipment back in and identifying any damaged or missing items immediately.
3. Warehouse & Inventory Leadership
* Stock Ownership: Oversee the prep and return process, ensuring kit is checked, tested, and tracked accurately in the system.
* Standard Setting: Implement simple SOPs (Standard Operating Procedures) for warehouse layout and equipment maintenance.
* Team Management: Oversee warehouse assistants and freelancers, holding them to high standards of equipment care and efficiency.
4. Crew & Systems Support
* Maintain crew availability lists and assist with crew welfare planning and job briefs.
* Implement and maintain job checklists to improve operational efficiency and reduce site errors.
* Maintain digital stock records and ensure the warehouse remains organized and efficient.
Additional Requirements
* Hands‑On Technical Ability: Solid understanding of working at height and basic electrical.
* Logistically Organized: Comfortable coordinating multiple moving parts and staying calm under pressure.
* Systems Literate: Basic IT proficiency (spreadsheets, shared drives) is essential for maintaining operational accuracy.
* Reliable & Proactive: A natural problem‑solver who notices process gaps and takes initiative to fix them.
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