Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Main duties of the job
* Receiving patients consulting with members of the practice team
* Handling completed repeat prescriptions to patient and checking names and address
* Be able to cover all reception positions as necessary
* Appointments: process appointment requests for today and future appointments from patients by telephone and in person
* Deal with visit requests
* Process patient online access
* Care navigation of patient requests
* Computer: registrations of new patients, computer data entry and medical records
* Process patients change of address, computer data and medical records (have knowledge of practice area)
* Process repeat prescription requests in accordance with practice guidelines
* Telephone: have working knowledge of telephone usage during and after hours
* Other tasks: ensure building security; any other tasks allocated by managers; make tea / coffee for staff
Working hours: 20 hours per week - Monday 8.00am – 1.00pm; Tuesday 1.30pm – 6.30pm; Thursday 8.00am – 1.00pm; Friday 1.30pm – 6.30pm
About us
We are a friendly GP practice with 10 doctors, 7 staff members in the nursing team and a large admin and reception team. Based in Kippax Leeds, we have 3 sites, one of which is a dispensing practice.
Job responsibilities
JOB SUMMARY:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
JOB RESPONSIBILITIES:
* Reception: Receiving patients consulting with members of the practice team; handling completed repeat prescriptions to patient and checking names and addresses; able to cover all reception positions as necessary
* Appointments: Process appointment requests for today and future appointments from patients by telephone and in person; deal with visit requests; process patient online access; care navigation of patient requests
* Computer: Registrations of new patients, computer data entry and medical records; process patients’ change of address (computer data and medical records) with knowledge of the practice area
* Repeat prescriptions: Process in accordance with practice guidelines
* Telephone: Working knowledge of telephone during and after hours
* Other Tasks: Ensure building security; make Tea / Coffee for staff; any other tasks allocated by managers
CONFIDENTIALITY:
In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of duties, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal data.
HEALTH & SAFETY:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: using personal security systems within the workplace according to practice guidelines; identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Person Specification
Flexibility
* Must be fully flexible and able to work extra to help cover holidays and absence as and when needed
Experience
* Good Customer Service Skills
* Good IT Skills
* Good telephone skills
* Good at working under pressure
* Ability to work on own initiative
* Experience of working in a GP practice preferable but not essential as full training will be given
Qualifications
* Grade A-C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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