Job Title:
Senior Principal Customer Delivery Manager, United Kingdom
Company:
Oracle
Location:
United Kingdom
Job Category:
Customer Service
EU Work Permit Required:
Yes
Job Reference:
807c148c32e6
Job Views:
4
Posted:
29.04.2025
Expiry Date:
13.06.2025
Job Description:
Responsibilities:
* Manage dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner.
* Provide a single point of contact for customer leadership and project teams.
* Own work-back schedules, generate communications and presentations, and plan and coordinate meetings.
* Break down large, complex projects into tasks, milestones, and deliverables.
* Implement, streamline, and coordinate organizational processes to optimize efficiency and productivity.
* Anticipate bottlenecks, manage escalations, and negotiate tradeoffs to support customer success.
* Lead interactions with cross-functional teams including Engineers, Product Managers, and executive leadership.
* Provide executive status updates to stakeholders and escalate issues as necessary.
* Ensure all project documentation is complete, accurate, and ready for handoff to downstream processes.
Preferred Qualifications:
* BS or MS degree or equivalent experience relevant to the functional area.
* Eight (8+) or more years managing high-visibility implementation projects and/or customer engagements.
* Skilled problem-solver and strategic thinker who takes ownership.
* Ability to work autonomously, make impactful decisions, and exercise judgment.
* Excellent communication and interpersonal skills to manage relationships at all levels.
* Ability to thrive in an innovative, ambiguous, and fast-paced environment.
* PMP, PgMP, or equivalent project management certification is a plus.
* Willingness to travel up to ~20% to customer sites or local offices.
The role involves managing the development and implementation of specific company products, coordinating cross-functional teams, planning schedules, monitoring budgets, and ensuring project completion on time and within budget.
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