Supervisor – Guildford (16 hour permanent contract)
We are looking for a Supervisor to join our store team in Guildford. The role involves managing day‑to‑day operations, driving sales, and creating a top‑notch customer experience.
Responsibilities
* Support the management team in creating a service culture that puts the customer at the heart of everything.
* Guide the Sales Advisor team on how to recommend additional services, such as omni‑channel selling, gathering customer data, and recommending add‑on purchases.
* Assist the store leadership team in driving store sales, profitability and consistent KPI achievement.
* Implement store visual merchandising, window standards and guidelines and use product, category and bestseller information to maximise commercial opportunities.
* Train the Sales Advisor team to have a comprehensive knowledge of our brand, products, design inspiration and services.
* Communicate store performances to your team and key stakeholders, providing regular feedback, highlighting risks and opportunities.
* Support the Store Manager with all store operations – stock management, loss prevention, incident reporting, health & safety, GDPR, cash handling, key‑holder responsibilities and store safety standards.
* Act as a key‑holder and assume sole responsibility for running the store when required.
Skills & Experience
Coaching comes naturally to you; you’ll be passionate about inspiring your team to have excellent product knowledge and will lead by example with your customer service skills. Driving sales, thinking commercially and working towards KPIs will be essential. You are adaptable, resilient and able to respond positively to change. You are confident in giving feedback to all team members and sharing ideas with management on how to drive performance.
Benefits
* Hourly rate: £13.60
* 31 days of paid annual leave (FTE), increasing with length of service
* Uniform allowance
* Attractive 50% employee discount
* Health Cash Plan scheme covering everyday health expenses plus virtual 24/7 GP service
* Employee Assistance Programme through Retail Trust with 24/7 mental health support and counselling
* Flexible benefits scheme to personalise your benefits package
* Enhanced family leave policies
* Pension Scheme with 7% employer contributions
* Life assurance programme
* Learning and Development opportunities
* Paid volunteering opportunities – 2 days per year
* Employee networks to develop and support our people, including the Inclusion Network
* Discount hub – savings on top retailers and gym memberships
Inclusive Employer Statement
We are committed to diversity and inclusion and welcome candidates from all backgrounds. We aim to support candidates with recruitment adjustments where needed. We do not accept CVs or applications via email.
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