Customer Contact Advisor
Location: Ashington/Durham
Contract: Permanent – Full Time
Hours: 37 per week, Monday – Friday
Salary: £25,023 per annum
Closing Date: Monday 12th May 2025, 5PM
Are you passionate about delivering great customer service? If so, our Customer Contact Advisor position is for you!
About the role:
An opportunity has arisen for a Customer Contact Advisor to join our Contact Teams based at either of our offices in Ashington or Durham.
As a Customer Contact Advisor, you will primarily handle repair requests and occasionally more general inquiries.
Some calls may involve individuals experiencing difficult situations, requiring problem-solving and excellent customer service skills. Proficiency in various IT systems is also essential.
About you:
Are you interested in a career with an organization committed to making a difference to customers, tenants, and communities?
Are you passionate about front-line call handling and seeking a new challenge?
You will need excellent communication skills and a team-focused approach to succeed in this role.
The Benefits:
* 28 days annual leave plus bank holidays, pro-rata for part-time employees
* Opportunities for working from home, if applicable to your role, part-week
* Health cash plan membership, saving over £1000 annually on healthcare costs such as dental, optical, physiotherapy, and more, including dependents up to age 21 or 24 if in full-time education
* Savings on gym memberships, cashback, and discounts on major retailers, supermarkets, travel, cinema, and more
* Generous pension scheme with life insurance coverage of 3x salary
About us:
* We are dedicated to helping people in need of housing, believing a good home enables many possibilities.
* We are one of the North East’s largest and most successful housing providers, serving over 60,000 customers through building, renting, selling, and managing homes, along with providing various services.
* We have maintained the Investors in People Gold Award since 2010, emphasizing our people-focused culture.
* Our values—working together, respecting each other, accountability, integrity, and leadership—are embodied in our unique ‘Bernicia Way’ culture.
For more information, please contact:
Diane Blisson at 0191 238 3205.
We reserve the right to close this vacancy early if we receive a high volume of applications.
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The Group is fully committed to promoting equal opportunities and welcomes applicants from underrepresented groups at Bernicia.
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