Salary: £40,000 - 60,000 per year Requirements: Excellent telephone manner Strong customer service skills Technical background in an IT Helpdesk role Recent IT or Computer Graduate with some customer service skills considered Knowledge of the Linux operating system and databases (useful but not essential) Professional manner and approach Confident communicator (verbal, written, and listening skills) Excellent attention to detail Ability to multitask and work under pressure Strong work ethic with high standards of self-discipline Flexible and adaptable Excellent organizational skills, including time management and prioritization Creative thinking and problem-solving skills Excellent IT literacy Responsibilities: Offer telephone support and provide excellent service to customers Understand the operation of our bespoke software systems Learn our applications and seek improvements in reliability and performance Provide customer support on our systems Remotely connect to customer sites to repair issues Phone customers to explain functions and resolve problems Technologies: Support Linux More: We have an excellent opportunity for a Helpdesk professional to join our 1st class IT client based North of Peterborough. Our company really values its staff, and you will be part of a fun, professional, and friendly team. The role operates Monday to Friday, 9am to 5pm, with a 35-hour working week and a requirement for some out-of-hours support, possibly 1 in 7-10 weekends. We offer 25 working days of holiday plus statutory leave, a Life Assurance Scheme equivalent to 4 times your annual salary, bonuses based on performance, and a contributory Group Personal Pension Plan. We are committed to staff development and training. last updated 5 week of 2026