Are you looking for a career where you can make a real difference in peoples days?
We are seeking an Area Manager to join our Customer Experience Team on a job share basis.
The role is covering the Gillingham and Faversham area group and is an 18.5 hour a week position consisting of the below days:
* Wednesday
* Thursday
* Friday
You will also be expected to be on call on a rota basis of every 2 months.
Can you move people? Apply today!
What youll do
In this role, you will be responsible forleading, coaching and developing Station Managers at all stations within the group to deliver a safety and customer focused culture, aligning all activities with Southeasterns mission of improving performance and reducing subsidy.
Your duties will include, but not be limited to:
Customer Focus:
1. Ensuring great customer experiences are considered in everything we do
2. Ensuring Event Plans are created for events in your area that may impact safety or crowding at stations, working with stakeholders to decide staffing levels required.
3. Ensuring the rapid and effective response to incidents affecting customers, particularly with the KICC to implement the Service Disruption Procedure.
4. Ensuring that gate lines are in operation to agreed compliance hours.
5. Ensuring that ti...