Introduction
My client is a software solutions consultancy who provide specialise in Cyber Security, Cloud Computing and much more.
They are looking for an IT Support Technician to oversee IT systems and services, including hardware configuration, installing software, and managing networks and working on an IT helpdesk.
If you also have experience creating technical documentation user manuals and guides this will be highly beneficial for this role.
This role will be based in the office 5 days per week on site
Key responsibilities
* Meeting with the IT manager to discuss system needs.
* Develop, update and maintaining documentation for technical projects such as Data Centre operations.
* Collaborate with IT facilities and Project Managers to produce technical requirements.
* Designing and installing computer hardware configurations, including MDM deployment using a secure design.
* Testing and installing software, deploying applications through Azure in-tune services.
* Troubleshooting network and software issues.
* Installing secure networking systems.
* Training staff on newly installed hardware and software systems.
* Fixing hardware, software, and networking issues.
* Responding to general IT requests.
* Ensuring security software is kept up to date.
* Filing monthly reports for the IT Manager.
* Ensure documentation aligns with internal policies and compliance requirements.
Skills & experience
* Experience as a technical Author, technical writer or similar
* Proficient in Microsoft Azure and 365 platforms (Email, SharePoint, Teams, OneDrive).
* In-depth knowledge of Windows 10/11 and Office 365.
* Proficient in Mobile Device Management (MDM) and iOS.
* Strong communication skills verbal and written.
Additional benefits
* Flexible working arrangements.
* Provide expert financial guidance to help you select a pension plan tailored to your lifestyle.
* Company culture that places a premium on achieving a healthy work-life balance.
* Offer competitive bonuses and generous compensation packages.
* Prioritise traits such as curiosity and a good-natured sense of humour.
* Encourage and assist staff in participating in local community initiatives.
* 25 days holiday + bank holidays
* Performance bonus
Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.
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