CCP is looking for an experience Customer Care Manager / Customer Service Manager with proven contact centre leadership experience, ideally in an entrepreneurial DTC retail brand, preferably at startup, or during a period of aggressive growth.
Our client (a customer-centric DTC retail brand) is currently going through significant international expansion, setting up a new BPO partnership to deliver multilingual service for customers outside of the UK and US.
Salary: £50,000 - £60,000
Location: Elstree, Hertfordshire
Logistics: Hybrid (ideally 3-days in office)
Benefits: Bonus + Strong Benefits Package inc PMI
As our clients global footprint continues to expand, we're seeking a passionate, strategic, and customer-obsessed professional to join their as customer care operation as the Manager responsible championing exceptional experiences for their international customers. This is more than a management role - it's your chance to shape how the world experiences the brand as it launches in new territories, leading operational excellence, innovative technology use, and collaborative partnerships that drive growth and customer loyalty.
If you thrive on building relationships, leveraging data, and delivering seamless customer journeys, this is your opportunity to make a tangible impact at a fast-growing, global brand.
Who We're Look...