Job Description
Role: Hire Controller
Pay: £14.47
Location: Slough
Hours: Monday- Friday 7:30am – 5:00pm
Contract: Temp to Perm
We’re excited to be recruiting for a Hire Controller to join a busy and fast-paced operation. This is a great opportunity for someone who enjoys a varied role, taking ownership, and working as part of a supportive team. The ideal candidate will have good knowledge of tools and/or plant hire equipment.
Key Responsibilities:
* Responding to emails and customer queries along with answering incoming telephone calls.
* Managing inbound hire and sales enquiries, completing transactions accurately and in a timely manner
* Providing a high level of customer service, both over the phone and serving customers at the trade counter
* Carrying out general administrative duties
* Developing strong product knowledge to effectively support customers
* Ability to prioritise and manage multiple tasks and deadlines effectively in a fast-paced environment
Skills & Experience Required:
* Proven previous experience in a Customer Service role, ideally handling inbound order or sales enquiries
* Ability to successfully complete transactions while ensuring customer satisfaction
* Previous experience in the hire or construction industry is essential
* Strong communication skills, including the ability to negotiate and build relationships
* Confident using initiative and judgment to make decisions in line with company policies and pricing structures
* A collaborative team player with a flexible and adaptable approach
* Strong organisational skills with excellent attention to detail
* Commitment to continuous improvement and enhancing service levels
* Good computer literacy, including MS Office, with a willingness to learn new systems
If you come from a tool or plant hire background and are looking for your next opportunity, we’d love to hear from you, apply now!