Job Description
JobTitle: Quality Engineer Location: Swindon (On-Site Working) Salary: £40,000 - £50,000 (Depending on Experience) Note: Only candidates with permanent, unrestricted UK working rights will be considered, as visa sponsorship is not offered for this position.Overview: As a Quality Engineer, a successful applicant will be responsible for leading quality performance across a defined portfolio of client accounts, acting as the primary quality contact for assigned customers.This role manages structured problem-solving activities from initial issue notification through containment, root cause analysis, corrective action implementation, and verification of effectiveness, while maintaining clear, professional, and timely communication at every stage.The position requires a successful candidate to independently lead customer discussions, manage multiple concurrent issues, and provide guidance and mentorship to junior team members. Success in this role depends on strong cross-functional collaboration with internal stakeholders, engineering teams and manufacturing sites to ensure prompt resolution and drive sustainable improvements in customer quality performance.
Key Responsibilities:- Act as the main quality contact for assigned customers, owning issues from initial complaint through investigation, resolution, and closure.- Lead customer communication, ensure timely updates, and translate customer requirements into clear internal actions.- Coordinate failure analysis and product returns, driving containment, root cause analysis, and effective corrective actions using structured tools (e.g., 5 Whys, Fishbone, Pareto). - Prepare and present high-quality 8D reports and ensure solutions prevent recurrence.- Monitor customer quality KPIs and cost of poor quality (COPQ), using data to prioritise actions and escalate repeat issues.- Feed lessons learned into process improvements, control plans, and prevention activities.- Work with suppliers and internal teams to resolve quality issues, manage nonconformances, support audits, and review process changes for customer impact. - Contribute to product launches, support risk reviews, and mentor junior team members to strengthen overall quality performance.Experience Required:
- 2+ Years experience in Quality Engineering or Manufacturing Quality Engineer Role (within a manufacturing environment)
- Proven experience leading end-to-end customer complaint resolution, including preparing and confidently presenting 8D reports.- Solid working knowledge of quality tools and methodologies, with strong root cause analysis capability.- Effective stakeholder management skills, with the ability to collaborate across Engineering, Manufacturing, Supply Chain, suppliers, and customers.