Overview
We are recruiting a permanent Service Performance Analyst to join the Digital and Services Team in the Strategy, Transformation and Assurance Directorate. This is a new post that provides an exciting opportunity for someone who is motivated and passionate about improving public services. The role will work closely with the Service Performance Lead, who has overall responsibility for setting direction and influencing senior leaders.
As a Service Performance Analyst, you will support the Lead by providing high-quality analysis, insight, tools and guidance to help services measure and improve performance. You will be central to building the evidence base and consistent standards that underpin our approach to service performance.
Responsibilities
* Contributing to the development and maintenance of frameworks, metrics and standards for service performance (including the Service Model)
* Supporting the Lead in providing guidance, tools and templates to help services measure performance consistently and effectively
* Producing dashboards and narrative insight to help leaders understand service outcomes and areas for improvement
* Assisting services to complete maturity assessments and track transformation progress
You will analyse data and insight, liaise with service leads and senior leaders across the EA and Defra, and translate complex findings into clear recommendations. The role suits someone who is adaptable, curious, and motivated to improve how the EA measures and delivers services.
Experience and Skills
Essentials:
* Strong analytical skills with proven experience as a Performance Analyst, Data Analyst, or Business Analyst
* Proven experience of building and maintaining dashboards or reporting tools (e.g. Power BI, Tableau, or advanced Excel)
* Ability to work collaboratively across organisational boundaries and build constructive relationships
* Clear communication skills, able to explain complex analysis simply and persuasively to non-technical audiences
* Self-motivation and adaptability, comfortable working independently as well as part of a team
* Experience of producing guidance, toolkits or frameworks to support colleagues
Desirable:
* Experience of service performance measurement or service improvement in a large or complex organisation
Contact and Additional Information
To discuss this role further please contact Adele Millard, Service Model Lead: adele.millard@environment-agency.gov.uk
Compétences and Competence Statements
Competence 1 – Data and Information Management Description: Tell us about a time when you led in analysing and presenting complex data to support a service or organisational decision. How did you decide what data and metrics to use, ensure accuracy and reliability, and present findings to influence action?
Competence 2 – Customer and Partner Relations Description: Tell us about a time when you worked with customers or partners to produce analysis or insight. How did you ensure their needs were understood, and how did your work improve the service or outcome?
Competence 3 – Achieves Results Description: Tell us about a time when you delivered analysis or insight under significant time pressure. How did you prioritise, maintain quality, and ensure timely and impactful outputs?
If you are applying from the Civil Service please note that the Environment Agency is not part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. You would not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for calculating future redundancy payments. If you are unsure of your status, contact your HR Team.
We are committed to a diverse and inclusive workforce reflecting the communities we serve and welcome flexible working patterns for all vacancies, including job share. Please include clearly any information regarding your preferred working arrangements on your application. We also have a Guaranteed Interview Policy to support those with a disability and guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, a Non-Departmental Public Body, is committed to value for money and uses Central Government frameworks and contracts for external recruitment. We are unable to engage with the market directly through post, email or phone calls. If you wish to become a support supplier on one of these frameworks, please visit the Crown Commercial Service guidance for more information.
Artificial intelligence note: AI can assist your application, but all examples must be truthful and taken from your own experience. Plagiarised content may be withdrawn. We align with Civil Service guidance on AI use.
Location and Availability
Northamptonshire, England, United Kingdom
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