Overview
Join to apply for the Customer Advisor - Glengormley role at Bank of Ireland Group plc.
Location: Belfast, United Kingdom (Glengormley branch). This is a full-time role. Closing on: Oct 14 2025.
Note: This listing includes information about development opportunities, benefits and workplace culture offered by Bank of Ireland.
In This Role, You Will
* Provide a professional, friendly and efficient service, both face to face and on the telephone. You will support customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings.
* Focus on right first time, promoting the convenience of self service and digital options; delivering on commitments and promises.
* Carry out activities accurately and efficiently (e.g., cash management / service) in a manner that is fully compliant with policies and branch operating procedures.
* Engage with customers and colleagues, working flexibly and collaboratively across the branch team.
* Demonstrate a desire to achieve results, whether it be generating revenue and operational efficiency, building your own skills & capability or achieving through continued studies.
What Will Make You Stand Out
* Previous customer service experience demonstrating a high standard of service in every customer interaction.
* Self-motivated and upbeat with the aim to achieve agreed objectives and engage with career and personal development offerings to drive your career.
* Passion and dedication to identify sales leads and referrals.
* Excellent communication skills with the ability to work effectively as part of a team.
* Ability to maintain high levels of accuracy whilst working to tight timeframes.
Essential Qualifications
There are no specific qualifications or minimum educational requirements needed for this role.
Why Work With Bank of Ireland
There is a focus on work-life balance, annual leave, pension contributions, and family-friendly policies. The organization emphasizes health and wellbeing, educational and professional development opportunities, and support for pursuing qualifications.
Key Competencies
* Customer Focused - Self
* Better together - Self
* Be Decisive - Self
* Take Ownership - Self
* Manage Risk - Self
We are committed to building an inclusive and diverse workplace and provide reasonable accommodations at every stage of the recruitment process for disabilities, neurodivergence or medical conditions.
If you require an accommodation please contact the recruitment team. Any information provided will be treated as confidential and used only to determine and provide appropriate accommodations for the application and recruitment process.
Note: Unsolicited CVs/profiles supplied to Bank of Ireland by recruitment agencies will not be accepted for this role.
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