What you’ll be doing as a Customer Water Quality Officer
* You’ll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering quite a large area.
* Your main job will be testing water samples in domestic homes and businesses.
* You’ll oversee the management of your sampling records and maintenance of sampling equipment, ensuring they are kept to industry standards.
* You might also assist with investigating supply issues or customer complaints now and again.
Base Location
Woodford - E17 4AE
Working Hours
* 38 hours a week – 8 am-4 pm on normal days
* 8 am-5.15 pm except on a rostered day, plus any call-outs
* 8 am-3.15 pm at weekends, plus any call-outs
What you should bring to the role
* We need someone who’s done a bit of driving and is confident in a medium-sized vehicle in busy areas with a high volume of traffic.
* You will have a customer-facing experience, and you will need to be comfortable visiting domestic houses and businesses.
* You must have a clean manual driving licence.
* Good at planning your routes, are organised and happy to set up your day and work by yourself.
* It’s a plus if you already know a bit about the water industry, but if not, this is a fantastic opportunity to learn.
* Good computer literacy and attention to detail, as this is a technical role that requires you to follow detailed procedures.
What’s in it for you?
* Competitive starting salary of £29,349 per annum.
* Use of a company van for business purposes.
* Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
* Performance‑related pay plan directly linked to company performance measures and targets.
* Generous Pension Scheme through AON.
* Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Assessment
As part of the screening process, you will be asked to complete a short 30‑minute assessment. This helps us understand your suitability for the role and ensures you have the core skills needed to succeed.
Equal Opportunity and Inclusion
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know, we’re here to help and support.
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