The Customer Service Adviser role is a fast paced and varied position. You will have a desire to always deliver excellent customer service, to provide support and be able to process customer orders and enquiries accurately and efficiently. You will be providing support and guidance to internal and external customers to achieve a swift resolution.
The ideal candidate will have previous customer service experience and must be confident speaking to people on the phone with excellent communication skills, highly organised under pressure, have a strong level of attention to detail and an ability to multi-task switching between calls, e-mails and live chat throughout the day.
Key Responsibilities:
1. Answer all contact via email, phone and live chat promptly ensuring accurate information is provided and the customer's enquiry is resolved professionally or where necessary directed to the appropriate department.
2. Regularly update customers on the progress of their enquiry until completion.
3. Ensure customer account information is accurately recorded on the required systems.
4. Ensure orders are processed with accuracy and in a timely manner.
5. Liaise with other internal departments as required to ensure any appropriate information is communicated to customers and field management.
6. Accurately process returns, credits and replacement orders in line with company policy.
7. Monitor and clear...