Summary
Embrace the Tech Revolution! Our Field Engineers are the experts who dazzle our customers, by installing or fixing products in their homes and businesses while offering advice. Grow your potential as a Field Technician Apprentice and join us in connecting communities through our technology, earning £26,500 and gaining a qualification.
Wage
£26,500 a year
You'll receive a starting salary of £26,500, rising to £29,000 upon completion. After a qualifying period, we’ll also enter you into a Regional Bonsu Scheme.
Training course
Telecoms field operative (level 2)
Hours
You’ll work an average of 37.5 hours per week on a rolling pattern, with shifts scheduled between 8.00am and 8.00pm. Once training is complete, you’ll move to a 4-days-out-of-7 working week.
38 hours a week
Start date
Wednesday 6 May 2026
Duration
1 year 1 month
Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Field Technician Apprentice, you’ll have opportunities to work on and with the very latest technology, such as our superfast broadband, dazzling TV and entertainment services. By the end of the apprenticeship scheme, you will have mastered the ins and outs of installing and fixing our phone, TV and broadband products, including:
* Running & installing cables across different sites
* Adjusting signal levels and connections
* Configuring our advanced equipment
* Working at heights to install and update equipment on poles
* Working outdoors in all weather conditions - make sure you’re comfortable with physical, hands-on work in changing environments
Got a full driver’s licence that allows you to drive one of our vans? Perfect! You’ll use it to reach customers across the region, delivering a friendly, knowledgeable service and linking them to what truly matters. You’ll also help expand our business by encouraging referrals – earn a £50 bonus for every new customer!
Where you'll work
Building 32, Bay 4, Second St
Pensnett Trading Estate
Kingswinford
DY6 7UF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
APPRENTIFY LIMITED
Training course
Telecoms field operative (level 2)
What you'll learn
Course contents
* Carry out a risk assessment before starting work activities. Follow method statements.
* Identify the structure and composition of telecom network cables.
* Work from and interpret telecom network plans to identify plant or location.
* Work on and in various connection points in the telecoms network.
* Work in a safe manner and follow correct procedures when entering and working in the telecoms network in various environments, including overhead and underground.
* Select and use the appropriate equipment on a telecom network.
* Install and test components of the telecom network.
* Fault-find and problem-solve on the telecom network.
* Maintaining safety standards whilst working towards the task objectives.
* Use personal protective equipment in a safe and appropriate manner.
* Use a variety of communication methods to interact with third parties to give/receive information accurately, in a timely manner in order to deliver the best possible experience.
* Identify and take appropriate actions when working around other utilities services.
* Working as an individual or as a member of a team to achieve defined goals.
* Carry out a risk assessment before starting work activities. Follow method statements.
* Identify the structure and composition of telecom network cables.
* Work from and interpret telecom network plans to identify plant or location.
* Work on and in various connection points in the telecoms network.
* Work in a safe manner and follow correct procedures when entering and working in the telecoms network in various environments, including overhead and underground.
* Select and use the appropriate equipment on a telecom network.
* Install and test components of the telecom network.
* Fault-find and problem-solve on the telecom network.
* Maintaining safety standards whilst working towards the task objectives.
* Use personal protective equipment in a safe and appropriate manner.
* Use a variety of communication methods to interact with third parties to give/receive information accurately, in a timely manner in order to deliver the best possible experience.
* Identify and take appropriate actions when working around other utilities services.
* Working as an individual or as a member of a team to achieve defined goals.
Training schedule
This Level 2 Telecoms Field Operative apprenticeship gives you the opportunity to become skilled in your role, and combines on the job learning and academic study, where you’ll spend approximately 20% of your working hours completing learning with one of our training providers. The programme is fully funded by us, and we’ll support you from day one. If required, you'll also complete Functional Skills in English and maths.
More training information
We’ll fully train and support you every step of the way through our detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Customer care skills
* Problem solving skills
* Physical fitness