About us We are Kitchen Magic, a successful and respected name in the kitchen refurbishment industry. Trading for over 40 years, we pride ourselves on quality, innovation, and integrity. Due to continued growth, we now require a focused and driven Customer Service Executive with outstanding communication skills to join our Head Office team. The Role As a Customer Service Executive, you will be the first point of contact for prospective and existing customers reaching out to us. Working as part of a small team, your role is critical in ensuring the businesses reputation is upheld and that our customer experience is top quality. Your Duties Using a professional and friendly telephone manner to provide a warm welcome to prospective customers Working proactively and efficiently to enhance the customer relations process Dealing with all customer contact in a professional manner, taking ownership to ensure effective and timely resolution and supporting complaint resolution where issues arise Liaising with other departments of the business to ensure that the information you give customers is accurate and relevant Passing on customer insights & feedback to our Management Team to help us improve our overall service. This role is full time, Monday - Friday, 9:00AM - 5:00PM Key Tasks & Responsibilities Maintaining accurate and concise records of customer correspondence Answering incoming calls and either diverting as required or taking the appropriate action to handle the query. Using business knowledge along with initiative to handle queries and complaints independently, where possible Handling installation and post-sales queries with the support of the operations and installations teams What we ask of you: At least 2 years experience in a customer-facing role within a B2C organisation Excellent written and verbal communication skills and the ability to converse with customers confidently Experience in complaint handling Proficiency in computer programmes including CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint). Salesforce experience is not essential but highly advantageous. Ability to work with a sense of urgency in a fast-paced environment to ensure queries and complaints are resolved in a timely manner Pro-active and results orientated with focus and attention to detail. What we offer you: Free, on-site parking (a rarity in the city centre) 28 days annual leave with every bank holiday off work Casual Dress Fridays 4:30 finish on Fridays Company Social Events Annual pay reviews Regular performance reviews for personal and professional development We offer competitive pay, comprehensive training, and opportunities for career advancement. If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we would love to hear from you. Apply today to join our dynamic team as a Customer Service Executive