Job Title
Service Desk Scheduler
Location: Mitie Birmingham T2, Trinity Park
Employment Type: Full-Time, Monday to Friday, 8:00am – 5:00pm
Overview
Job Objective
The Scheduler will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers. This will range from using internal national engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for and all required documentation is completed. This position will be contracted to work Monday to Friday between 08:00 – 17:00 and not on a shift pattern.
Key Responsibilities
* Schedule all reactive, remedial, and planned works to the appropriate resources, ensuring alignment with location, expertise, and response targets.
* Accurately document all job-related information in the relevant IT systems.
* Follow up on and reallocate any jobs marked as incomplete by engineers.
* Arrange third-party attendance where needed, raising appropriate Purchase Orders and Work Requests and obtaining required completion information.
* Ensure all jobs are completed within the required response times and costs.
* Escalate any issues with specific jobs, clients, or engineers without delay.
* Adhere to Group and company policies and procedures at all times.
* Report any deficiencies in work systems or equipment that could affect service delivery, health and safety, or the environment.
* Use all work equipment and personal PPE correctly, following training guidelines.
* Communicate any issues or training requirements to your line manager and/or through the divisional incident reporting system.
Qualifications And Skills Required
* IT skills, Excel skills, experience of CAFM systems (e.g., Maximo) is desirable.
* Communication skills with the ability to provide clear, detailed information and advice.
* Ability to interact effectively with colleagues, engineers, contract and performance managers, and third-party suppliers.
* Ability to work under pressure in a fast-paced, dynamic environment.
* Creative approach to analyzing and solving problems using technology and reported information.
* Commitment to adhering to process and compliance requirements.
* Strong team player.
* Please note this position is dependent upon the successful candidate passing BPSS security clearance.
Benefits and Inclusion
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through Salary Finance, including access to earned pay before payday for a small fee. We also offer a Choices lifestyle benefits platform with options such as additional holiday, insurance, dental treatment, technology purchases, and more.
We give you access to high street discounts through MiDeals, a cycle-to-work scheme, life cover, enhanced pension contributions, save-as-you-earn, and a Mitie Matching Share Plan. We also recognize employees with Mitie Stars, with cash prizes and a top prize of £10,000.
We are committed to career development with a diverse range of training and learning resources. If you require reasonable adjustments during the recruitment process due to a disability or long-term condition, please email Jessica Mercel at jess.mercel@mitie.com.
Since 1987, Mitie’s 76,000 employees have supported clients globally. We are the UK’s leading facilities management and professional services company with clients across banking, government sites, hospitals, and schools.
Join our Mitie Team. Together our diversity makes us stronger.
How to Apply
Apply Now
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