Administrator - Customer Experience Champion Location: Northampton (NN5) Salary: £25,000 - £26,000 per annum (negotiable depending on experience) Hours: Full-Time, Permanent We're recruiting on behalf of a well-established and highly respected manufacturer based in Northampton. This is a business built on quality, values, and long-standing customer relationships. They are now looking for a confident and detail-focused Administrator to join their team at head office. This is a varied and fast-paced role where you'll be at the heart of daily operations, working closely with customers, suppliers, and internal teams. Why apply? Join a values-led business with an excellent local reputation Enjoy a varied role with real ownership and responsibility Work in a friendly, supportive team with long-term career stability Be the first point of contact for customers and make a real impact on their experienceKey responsibilities include: Processing customer orders, acknowledgements, and delivery updates Communicating with customers by phone, email, Microsoft Teams, and occasionally in person Coordinating with internal departments to gather dispatch and delivery information Creating dispatch paperwork and arranging outbound transport Processing sales invoices and purchase orders Expediting supplier deliveries and maintaining accurate order tracking Assisting with reception and switchboard cover when required Inputting data and creating parts within internal systems (FactoryMaster - training provided) Supporting the development and documentation of office procedures General administrative tasks to support the smooth running of the departmentWhat we're looking for: 1-2 years of experience in an administrative or customer service role Excellent verbal and written communication skills Confident when speaking to customers in a professional and approachable manner Strong attention to detail and the ability to multitask effectively Proficient in Microsoft Office; experience with FactoryMaster or Darwin is a plus Minimum GCSEs in English and Maths (Grade 4/C or above) Reliable, proactive, and well-organised with a positive attitudeWhat's on offer: £25,000 - £26,000 per annum (flexible for the right candidate) Working hours: Monday to Thursday 8:00am - 5:00pm, Friday 8:00am - 1:00pm 20 days holiday plus 8 bank holidays (with an additional day accrued each full calendar year, up to 5 extra days) Company sick pay after 6 months Free on-site parking Supportive team culture and excellent training Ready to apply? If you're an experienced Administrator who's confident dealing with customers and thrives in a busy office environment, we want to hear from you. Apply today and a consultant from our team will be in touch