We're looking for a strategic and driven Senior RevOps Programme Manager to lead cross-functional initiatives that fuel revenue growth and operational excellence across Sales, Marketing, and Customer Success. Reporting to the Director of Revenue Operations, you'll start by growing our non-franchise customer base, designing new lead sources, building business cases, and delivering results quickly. As the business scales, so will your impact, with opportunities to shape and lead high-priority programmes that make a real difference.
Responsibilities
1. Lead Complex Programmes: Handle end-to-end RevOps initiatives, ensuring alignment with business goals and timelines across stakeholders.
2. Drive Cross-Functional Collaboration: Partner with Sales, Marketing, Customer Success, Finance, and Product teams to streamline processes and data.
3. Optimise Revenue Workflows: Identify inefficiencies and implement scalable solutions to boost performance and efficiency.
4. Deliver Insightful Reporting: Collaborate with analysts to define critical metrics, build dashboards, and provide actionable insights.
5. Improve Tech Stack: Partner with Platform teams to implement and optimise tools supporting programme objectives and team efficiency.
6. Lead Organisational Change: Champion adoption of new systems and processes through effective communication and training.
Qualifications
1. Proven hands-on experience in sales operations and programme management within commercial settings.
2. Payments industry experience, with understanding of gateway/merchant acquiring; Fintech, Tech, or SaaS exposure is a plus.
3. Data-savvy: Skilled in analysing datasets and translating insights into action. Advanced Excel skills are required.
4. CRM & Customer Lifecycle Knowledge: Familiar with CRM systems and customer journey stages from lead to retention.
5. Meticulous & Quality-Driven: Committed to excellence with attention to detail and proactive defect prevention.
6. Insightful Problem Solver: Curious, collaborative, and proactive, able to bridge strategy with technical execution and lead with empathy.
About Merchant Services
Merchant Services enables businesses of all sizes to accept payments seamlessly across various channels. With growing demand for sophisticated payment solutions, the team has received significant investment, highlighting its critical role in the Group's future. This is an exciting time to join a dynamic environment driven by innovation and customer-centricity.
Our Commitment to Diversity and Inclusion
We have set goals on diversity in senior roles, created a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location, and working patterns. We guarantee interviews for applicants who meet the minimum criteria with a disability, long-term health, or neurodivergent condition through the Disability Confident Scheme. We provide adjustments throughout the recruitment process—just let us know what you need.
Benefits
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days' holiday, plus bank holidays
* Wellbeing initiatives and parental leave policies
#J-18808-Ljbffr