Contact Centre Advisor
Salary
• OTE £26,000-£28,000 per year
Monday to Friday 8 am-5 pm with an hour unpaid break
Job type
• Full-time
• Permanent
Experience:
* Customer service: 2 years (preferred)
Benefits
* Employee discount
* On-site parking
* Full training and support to help you quickly adapt in the role and Toomey Motor Group process.
* 23 days holiday, plus Bank holidays
* Toomey Motor Group Contributory Pension Scheme
* Excellent development opportunities to learn & grow with Toomey Motor Group
Contact Centre Advisor skills required:
* Proven exceptional levels of customer service is essential.
* Ability to upsell and retain a booking using soft sales skills
* Basic IT, written and verbal communication skills
* Good organisational and negotiations skills
* A good telephone manner with the ability to resolve difficult calls with potentially upset and distressed clients
* Able to work effectively as an individual as well as part of a team
Contact Centre Advisor duties:
* Assisting incoming booking requests on our in-house systems, making direct contact with customers to discuss their options and retain business
* Contacting customers to advise of impending works that need completion
* Liaising with the Service teams, Part teams and the Management team to ensure a smooth booking for the customer.
* Contributing to team targets set out on a monthly basis.
We strive to provide an exceptional level of customer service – in all key areas across the business. 95% of our customers would recommend us, and we are proud to deliver a new, used, and aftersales for motorists across Essex. A position has become available to join our growing Contact Centre located in Rochford, Southend on Sea, Essex.
You will be working in a faced paced, team orientated office and our Contact Centre is continuously raising the bar on customer experience.
You will need to be customer-focussed with attention to detail, PC literate, organised and have the ability to work as part of a team. You will be required to maintain the high standards of customer service that are kept within the department and follow a set routine to ensure good consistent quality with each customer interaction (via telephone/email/live chat).
The Contact Centre is the first point of contact for our very valued customers; therefore, we want to ensure that customers experience a professional, yet friendly service from us. The customer's experience is vitally important and therefore this role will find you dealing with a wide range of queries in a professional and prompt manner via telephone, email, online bookings/enquiries, and Live Chat. T
he commission is earnt through bookings, upselling, service plans, mystery shop, and customer satisfaction surveys. We receive calls as well as make outbound calls to our existing customers where the opportunity is to build your commission.
Please note: Due to the volume of applications, we receive for this role - if you have not received a response from us within a week of your application - then you will not have been successful on this occasion.