EPW2
Job Title: Sales Office Administrator
Location: Poole
Hours of Work: Mon-Fri: 8:30am-5pm
Who we are
Mayfield are part of the Epwin Group PLC who are one of the UK’s largest UPVC extruders. Established in 1989, Mayfield were the first company to fit sundecks to holiday homes and since then have become a leading supplier and installer of UPVC Sundecks to the Leisure Industry across the UK.
Role Overview
We are looking for a bright and enthusiastic person to join our busy sales office in Poole. Experience of using MS Office would be useful but not essential, more important is a strong orientation to delivering a superior customer experience and the ability to work accurately under pressure.
Full training will be given, and we offer a pleasant working environment in our modern office in Poole.
Key Accountabilities:
1. Producing timely and accurate quotations for customers working at both trade and retail level using system software – full training given.
2. Responding quickly to general enquiries and submissions on Deck-Designer delivering a superior customer experience
3. Supporting Field sales by ensuring they have relevant information for customers in their areas, including current quotes, recent enquiries, orders placed/received, scheduled works, any issues on parks or any item relating to a specific park.
4. Supporting the Dealer network by forwarding enquiries and orders received by the Sales Office
5. Management of complaints and site support using CRM system. This involves taking ownership of issues from start to start to finish, investigation and keeping customers continually appraised of progress and any changes to scheduled works. Where appropriate, escalation to senior management.
6. Following up quotes and campaigns with a personal call to customers, updating details on CRM system with relevant information
7. Supporting the Sales office with the general day to day running