We are seeking a Sales Support Administrator to join our busy customer support team. The company has been a leader in supplying industrial, commercial, and office equipment to businesses for over 50 years.
Hours: Monday to Thursday 8.30am - 5pm, Friday 8.30am - 4pm
Salary: £25,880 per year
The Role
Reporting to the Sales Support Team Leader, you will provide excellent service to internal and external customers, ensuring orders and quotations are processed efficiently and accurately.
Key Responsibilities
1. Process orders from new and existing customers
2. Create quotations based on customer requirements
3. Handle incoming calls and webchats from customers
4. Maintain accurate records in our database
5. Provide relevant information regarding customer orders
6. Promote promotional activities to maximize sales
7. Perform any additional duties as required
Required Competencies
* Excellent telephone manner and written communication skills
* Proficiency in Microsoft Word, Excel, Outlook, and Teams
* Attention to detail, accuracy, and flexibility in customer service
* Organized and reliable team player
* Knowledge of AX2012 is advantageous; full training will be provided
Candidate Profile
* Team player and good listener
* Ability to share success and assist team members
* Optimistic and professional attitude
* Confident in customer interactions
* High standards in written, verbal, and interpersonal communication
* Energetic and enthusiastic
* Well organized and dependable
Benefits
* 26 days holiday plus bank holidays and additional long service days
* Opportunities for career progression
* Hybrid working model (currently Monday, Wednesday, Friday from home after training)
* Salary Sacrifice schemes for cycle to work and EV
* Free onsite parking
* Healthcare cash plan upon joining
* Free will writing service
To apply, please submit your latest CV. We will contact suitable candidates in due course.
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