Retail Deputy Manager
18 hour contract
Why The Works?
10th Best Big Company to Work For 2024 - 'Best Companies'
We don’t just sell products. We inspire reading, learning, creativity and play.
You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory.
You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.
The unseen possibilities are limitless, and it all starts with you.
Become a Retail Deputy Manager
As a Retail Deputy Manager you’ll help keep your store running smoothly, working alongside the Store Manager. Leading by example, you will help your team unlock their potential by inspiring our customers to read, learn, create, and play more, through creating memorable moments, smiles, and products that help them craft lasting memories.
Taking the lead when the Store Manager is unavailable, you'll be responsible for the team, store standards, customer experience, and achieving commercial targets.
We see our Team Leaders/Deputy Managers as future Store Managers and beyond! We support your personal development and career growth.
Your mission
* Act as a stand-in for the Store Manager, taking responsibility for all metrics and the team when they’re away
* Create a store atmosphere that's welcoming, enjoyable, and inclusive
* Drive retail sales and achieve high performance across all KPIs
* Ensure excellent standards and merchandising, from cleanliness to pricing
* Lead and coach the team to provide outstanding retail experiences, using your product knowledge and charm to introduce additional offerings
* Be a merchandising expert, placing products effectively in both planogrammed and non-planogrammed spaces
Skills / Behaviours that will set you apart
* Genuine and Authentic: Your positivity, creativity, and passion shine through. Your helpful recommendations make customers want to return!
* Resilient Champion: You handle the fast-paced retail environment with ease, juggling busy days, deliveries, and customers effectively
* Stock Management Guru: You excel at sorting, pricing, and merchandising deliveries. Embrace the challenge of managing stock efficiently!
Being a great leader
As a leader with strong people skills, you'll build a team that feels more like a family.
* Inspire and motivate your team in line with our values and purpose
* Help your team reach their potential and lead your store to success
* Collaborate with support departments and peers, providing constructive feedback to improve
* Support your team's well-being and aspirations, engaging in regular meaningful conversations about performance and career growth
Our PERKS really are ‘The Works’
* 25% Colleague Discount! Plus, exclusive Double Discount days
* MyWorks - Access online discounts across various retailers, holidays, utilities, tech, and more
* Holiday – 33 days including bank holidays, increasing with long service
* Can-Do Academy - Grow your skills and career with ongoing training
* Wagestream - Access up to 50% of your wages early as you earn them
* Share Scheme - Own a piece of The Works!
* 24/7 support for you and your family through our partnership with Retail Trust Charity
* Healthcare Cash Plan – Support for healthcare costs
* And many more benefits including long service awards, pension, life assurance, Cycle to Work scheme, and charity options
Our Purpose: To inspire reading, learning, creativity, and play, making lives more fulfilled.
Our Values: We are Crafty, Caring, and Can-do.
We Listen. We Care
We conduct an annual anonymous colleague engagement survey to gather your feedback and suggestions, helping us improve and make The Works the best place to work. Your input helps shape our future.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments
We foster an inclusive culture where everyone can be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers, and LGBTQ+ community members. We are open to flexible working arrangements and support reasonable adjustments for interviews and roles. Let us know if you need assistance in your application process.
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