Key responsibilities:
* Proactively manage a caseload of former tenant arrears.
* Contact former tenants to negotiate repayment agreements, investigate account histories and raise adjustments where needed
* Prepare cases for escalated action including tracing, debt collection referrals, and legal action.
* Maintain accurate case notes within housing management systems
* Signpost customers to debt advice and support services.
* Work effectively with external agencies and debt collection partners.
Key requirements:
* Experience in income collection, debt recovery, credit control, or housing.
* Strong negotiation and communication skills.
* Good understanding of rent accounts, recharges, and relevant legislation.
* Confident using housing management systems and Microsoft Office.
* Strong organisational skills and attention to detail.
Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency...