Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UKs leading network of lettings and estate agencies, were proud to cover Edinburgh, Glasgow, St. Andrews, Dundee and Aberdeen with over 300 staff ready to assist our customers. With our teams extensive industry expertise and local knowledge, were here to help people find, sell, and let their property.
Now, were happy to offer you an exciting opportunity to join our dynamic team as a Client Account Administrator. This is a permanent position located in our city centre office, Edinburgh. Youll enjoy a work week of Monday to Friday 9am – 5pm. The salary is £23,500.
What the job involves for a Client Account Administrator
* Accounts & Property Support Team is responsible for the day‑to‑day financial operations for our letting business to ensure all rent payments are collected and paid to our clients.
* As well as this, the department undertakes several supplementary property support processes. This is a highly varied role where you will be responsible for overseeing various activities throughout the office.
* This challenging role will put you on the front line, managing a range of property management tasks including maintaining customer service levels through managing the enquiries that come in from landlords and tenants.
* These will be in various forms or email and telephone. Making sure colleagues in managing the overall workload to ensure we deliver expectational customer service.
* Responsible for processing invoices received from third‑party contractors.
* Processing bills from local authorities and utility suppliers.
* Dealing with landlord, tenant, and contractor queries.
* Other payment processing.
* Assisting with ad‑hoc data entry tasks.
Qualifications and Experience
* Ideally 1 year of Property Management Experience but not essential.
* Friendly and professional manner when dealing with clients.
* Able to provide excellent customer service.
* Great oral and written communication skills.
* Meticulous attention to detail.
* Strong administrative and organizational skills.
* IT proficient.
* You must have the current legal right to work in the UK without restrictions.
Benefits
* Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
* Our Employee Assistance Programme offers free counselling support sessions.
* Get the latest gadgets and appliances with our Smart Tech Scheme.
* We’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
* We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
* You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
* Celebrate your loyalty with special days and celebrations for length of service.
* Planning for retirement? We’ve got you covered with that important pension pot.
* We’ll support your professional development by funding your professional qualifications so you can reach your full potential and build your career.
* And of course, we like to have a little fun too! Our company socials bring our people together.
At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
J-18808-Ljbffr