Job Summary
Do you have experience in dealing with customers or patients, providing an outstanding service and being the first point of contact?
Our Self Pay Department has an exciting opportunity for a Self‑Pay Advisor. The role will be to advise patients on the specialities we offer, ensuring that their journey starts off seamlessly. At KIMS Hospital one of our main strategic objectives is to provide outstanding, safe, quality care for our patients. You will be working in a small inbound advisory team, taking calls from prospective patients considering treatment at KIMS Hospital and maximising the conversion of contacts into outpatient appointments.
Position Details
Contract: Permanent
Working Hours: 30 hours per week. Weekly shift rotation, Monday‑Friday, 8.00am‑4.00pm and 12.00pm‑8.00pm
Salary: £20,000 per annum (£25,000 Full Time Equivalent)
Responsibilities
* Answer all enquiries by telephone or email promptly and efficiently, to assist patients in obtaining an outpatient appointment within KIMS Hospital.
* Identify customer needs and provide all relevant information about services, specialists, fees and payment at the first interaction in order to book an appropriate appointment.
* Liaise closely with consultants’/specialists’ secretaries, clinical and non‑clinical departments/colleagues within the hospital to gather information relevant to patient bookings and quotations.
* Compile accurate quotations for all self‑pay patients, both verbal and written, issue letters and information packs and book outpatient appointments at the time of enquiry.
Person Specification
* Previous experience working within a patient advisory role in the healthcare sector.
* Confident to create and issue quotes.
* A good understanding of medical/hospital terminology.
* Excellent interpersonal and communication skills both oral and written.
* The ability to pay close attention to detail and work with a high level of empathy and maturity.
* Be flexible and adaptable, able to work to tight deadlines, cope under pressure and comfortably prioritise workload.
* Provide a professional, efficient and friendly service to all customers using the department.
* Work at a fast pace with a high level of accuracy.
Benefits
* Pension Scheme
* Private Health Insurance
* 33 Days annual leave plus extra time off for your birthday
* Life Assurance
* Free secure car park
* Annual Flu Vaccination
* Free Eye Test
* Up to 40% discount for some KIMS Hospital services
Contact
If you have any queries regarding this vacancy, Liz would be happy to help. Please give her a call on 01622 231964 or email recruitment@kims.org.uk.
Equal Opportunity
At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.
Rob Laws DBS Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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