Overview
Director of Housing and Customer Services
Location: London (Cally Yard, Kings Cross) Salary: Circa 95K
At Look Ahead, we believe everyone deserves the opportunity to live safely, independently, and with dignity. As Director of Housing and Customer Services, you'll play a key role in shaping how we deliver on that belief across our housing portfolio.
This is a pivotal leadership role, responsible for ensuring our housing and customer services are inclusive, responsive, and of the highest quality. You\'ll lead a broad remit that includes tenancy and income management, landlord and agency services, and customer experience. Your work will help ensure the customer voice is embedded in everything we do.
We\'re particularly keen to hear from candidates with a strong track record in supported housing leadership, and a deep understanding of the regulatory and operational landscape.
Responsibilities
* Shaping and delivering a customer-first housing strategy
* Leading tenancy, income, and landlord services with a focus on quality and compliance
* Embedding customer voice and co-production across service design and delivery
* Driving continuous improvement through data, insight, and feedback
* Representing Look Ahead externally and influencing sector-wide conversations
* Supporting a culture of learning, collaboration, and high performance
Qualifications
* Strategic and values-led leader with deep sector knowledge
* Passion for delivering services that make a real difference
* Strong track record in supported housing leadership with a deep understanding of regulatory and operational landscape
Why join Look Ahead?
* Lead a high-impact portfolio at a time of transformation and growth
* Be part of an inclusive, mission-driven organisation
* Work alongside a collaborative executive team that values transparency and learning
If you\'re ready to lead with purpose and help shape the future of housing and customer services at Look Ahead, we\'d love to hear from you.
For more information and to apply, contact our recruitment partner at Adecco:
Holly Kennedy (url removed)
Closing date - Sunday 5th October (midnight)
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