What you’ll be doing
Key Responsibilities
1. Develop and manage end-to-end project plans to ensure timely and effective delivery of all workstreams across multiple UK regions.
2. Build and maintain strong relationships with third-party delivery partners to ensure successful execution of programme activities.
3. Manage approximately £375,000 annually (half of the total £750k budget), ensuring effective allocation and financial oversight.
4. Monitor and report on programme progress and impact, including quarterly customer reports, partner reviews, and contributions to the annual impact report.
5. Drive continuous improvement initiatives to enhance programme efficiency and outcomes.
6. Collaborate with internal teams—including volunteering, CFU, and communications leads—to promote colleague engagement in programme delivery.
7. Work closely with the Social Impact Stakeholder Manager, providing support and cover as needed.
Skills and Experiences
In this role you will perform a number of duties and will require the following:
Skills
8. Strong project management skills, with the ability to plan, execute, and monitor complex programmes.
9. Excellent stakeholder engagement and relationship-building abilities, both internally and externally.
10. Effective problem-solving skills, with a focus on simplifying and streamlining complex processes.
11. Strong written and verbal communication skills.
12. Proficient in collecting, analysing, and presenting data to explain complex concepts and support decision-making.
Experience
13. Proven track record of planning and delivering complex projects end-to-end, using collaborative digital tools to monitor progress.
14. Experience resolving stakeholder challenges through needs analysis and collaborative solution development.
15. Demonstrated ability to work within matrix project teams, managing multiple stakeholders to meet tight deadlines and deliver high-quality outcomes.
16. Experience using creative communication strategies to engage target audiences, particularly in volunteering or community initiatives.
17. Ability to build high-trust relationships that support brand reputation and responsible business goals.
18. Experience in owning and managing budgets effectively.
Benefits
19. Annual On target bonus 10% (personal and company multipliers)
20. BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
21. Life Assurance
22. Direct share scheme
23. Exclusive colleague discounts on our latest and greatest BT broadband packages
24. 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
25. My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
26. Discounted EE TV including TNT Sport and the NOW Entertainment membership
27. Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
28. Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
29. 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
30. Volunteering days so you can give back to your local community
31. Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.