IT Team Leader - Perm - Educational Trust
Full‑Time | 37 hours per week
Location: 5 day onsite at St Albans
Salary: £39,152-£41,771 + 27 days holiday plus bank holidays
We're seeking a proactive and technically strong IT Team Leader to oversee multi‑site IT operations and ensure the smooth running of essential systems within a busy school environment.
About the Role
You'll lead the day‑to‑day performance of IT services across both primary and secondary school settings, ensuring systems are resilient, reliable, and fit for purpose. Acting as the senior technical escalation point, you'll play a pivotal role in maintaining infrastructure, supporting key school activities, and driving service improvements.
Key Responsibilities
1. Oversee daily IT operations and ensure excellent service delivery
2. Manage incidents, service requests, and major issue resolution
3. Communicate effectively with senior stakeholders during disruptions
4. Provide technical leadership across networks, systems, and end‑user devices
5. Support and maintain a wide range of technologies including PCs, Apple devices, printers, displays, telephony, and network infrastructure
6. Proactively monitor alerts and resolve issues (., firewalls, backups, email quarantines)
7. Liaise with third‑party suppliers to ensure timely issue resolution
8. Line manage IT Technician(s), including supervision, workload allocation, and professional development
9. Lead and support local IT projects from conception to completion
10. Maintain clear and accurate operational documentation
11. Contribute to ongoing improvement of IT systems, processes, and service delivery
Skills & Experience Required
12. Experience managing IT support staff or technicians
13. Strong technical capability across enterprise IT environments
14. Ability to resolve complex technical issues and act as a senior escalation point
15. Knowledge of Microsoft Server, Active Directory, Windows, Apple OS, networking, backups, wireless, certificates, endpoint management, and Microsoft 365/Entra
16. Experience working in environments with SLAs or high operational expectations
17. Strong organisational, communication, and problem‑solving skills
18. Ability to work under pressure and make sound decisions
19. Customer‑focused, professional, and calm when handling complex issues
20. Experience with iOS devices is an advantage
21. Experience with virtualisation, disaster recovery, and business continuity is desirable
22. Must be able to drive to visit other sites
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.