Being a Barista Maestro (Team Leader) means you'll be the face of Costa Coffee and will be responsible for delivering consistently excellent customer service and leading the team in the absence of the Store Manager and Assistant Manager. Prior experience is desirable but not essential, as we will provide excellent on-the-job training and support to help you carry out the role effectively. Training will cover delivering excellent customer service, operational brand standards, and all aspects of health and food safety procedures.
Day-to-day, you'll be making coffee—Costa Coffee! You'll perfect your craft through comprehensive training, ensuring every customer has an exceptional experience. Additionally, you'll enjoy:
* Crafting great coffee with passion and energy
* Serving customers with a smile and creating memorable moments
* Being knowledgeable about all Costa products to advise customers
* Leading your team to meet brand standards
* Maintaining health & safety and cleanliness across the store
* Replenishing stock and assisting with deliveries
* Supporting your Store Manager
* Having fun at work and encouraging your team to do the same
A great Barista Maestro will love coffee, have a genuine passion for people, and a desire to learn and excel. To succeed, you'll need:
* A positive outlook with personality
* A passion for delivering excellence
* Good communication skills for daily customer interactions
* Confidence and courage
* A hardworking attitude to multitask effectively
Scoffs Group is the largest franchise of Costa Coffee in the UK. If you love great coffee and creating memorable experiences, this could be your best career move! You'll learn to craft perfect coffee, deliver it warmly, and help build a top team environment.
About us...
We're an award-winning franchise proud of our reputation—Costa Coffee has been voted the nation's favourite coffee for 11 years. At Scoffs, you'll be part of a warm, genuine team that shares a love for coffee and a commitment to excellent customer experiences.
Benefits include:
* Free handmade drinks and 50% discount on food and bottled drinks while on shift
* Employee assistance program
* Opportunities for fundraising and innovation
* 25% discount at Costa outlets across the UK
* Incentives and a rewards program
* Company pension scheme
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