Job Title: IT Executive Support Analyst – End User Computing (EUC)
Location: London
Duration: 5 months
Department: Technology – End User Computing (EUC)
Purpose of the Role
* We are seeking a highly skilled and service-led IT Executive Support Analyst – EUC to provide premium, hands‑on technology support to the executive community at our London Head Office. The role sits within the End User Computing function and operates as part of a small, specialist executive support team, working collaboratively to deliver an exceptional, consistent, and trusted service.
* The role requires strong EUC expertise, excellent teamwork, and a “white‑glove” service mindset, balanced with agility and responsiveness in a fast‑paced luxury environment.
Key Responsibilities
Executive & VIP EUC Support
* Deliver high‑touch, end‑to‑end EUC support to members of the executive community
* Work collaboratively within a small executive support team to provide seamless, resilient, and reliable coverage
* Provide on‑site and remote support for executive devices and travel‑related technology needs
* Support board meetings, executive forums, and high‑profile events, including AV and conferencing readiness
End User Computing (EUC) & Collaboration Technology
* Build, configure, deploy, and support executive laptops, desktops, mobile devices, and peripherals (Windows, macOS, iOS, iPadOS)
* Provide high‑level support for Microsoft Teams meeting room technology (Neat, Crestron), including cameras, audio, displays, and room controllers
* Support Windows and Apple devices within an enterprise EUC environment (HP, MacBook, iPhone and iPad)
* Support Microsoft 365, Teams, Outlook, OneDrive, and collaboration and productivity tools
* Administer and support endpoint and device management solutions (e.g. Intune, Jamf, or equivalent)
Proactive Service Delivery
* Act as a trusted technology partner to the executive community and executive assistants
* Anticipate needs and proactively address potential issues before they impact executives
* Perform proactive health checks, device optimisation, and software updates for executive users
* Maintain EUC documentation, standards, and executive‑specific support playbooks
* Incident, Problem & Change Support
* Own and manage high‑priority EUC incidents affecting executive users
* Collaborate with EUC engineers, infrastructure, security, and third‑party vendors to resolve complex issues
* Support EUC‑related changes, upgrades, and rollouts impacting the executive community
Security, Compliance & Governance
* Ensure all executive EUC services comply with Burberry’s security, data protection, and compliance standards
* Support secure access, MFA, encryption, and identity management solutions
* Handle all executive data and issues with the highest level of confidentiality and professionalism
Skills & Experience
* Proven experience in Executive / VIP EUC Support within a corporate or enterprise environment
* Strong hands‑on experience supporting Windows and Android devices
* Experience supporting Microsoft Teams meeting rooms and collaboration technology
* Solid understanding of Microsoft 365 and endpoint/device management platforms
* Excellent communication skills and the ability to work confidently with executive stakeholders
* Strong incident ownership and problem‑solving skills
* Experience with Intune, Jamf, Autopilot, Azure AD, or similar EUC technologies
* ITIL knowledge and experience working within service management frameworks
* Experience supporting executive communities in global organisations
* Core working hours are 9:30am – 6:00pm, aligned to London Head Office business hours
* Due to the nature of executive support, there is an expectation of flexibility, including occasional early starts, late finishes, or event‑based support
* The role requires an agile and responsive approach, working closely with the executive support team to ensure continuity of service
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