Telephone Collections Agent
Sheffield
£24,000-£26,000 + Monthly Bonuses (OTE £30,000+)
37.5 hours/week on rotating shifts between 08:00–20:00, Monday to Saturday
Are you a confident communicator with experience in customer service, credit control, or call centres? Join a rapidly growing debt recovery organisation just north of Sheffield City Centre, where you’ll help individuals and businesses find realistic solutions to their financial challenges.
Key Responsibilities:
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Handle inbound and outbound calls related to unpaid debts
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Discuss sensitive financial matters with empathy and professionalism
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Log customer interactions and payment arrangements accurately
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Follow internal procedures and compliance guidelines
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Hit performance targets in a team-focused contact centre
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Ensure accuracy when processing customer payments
About You:
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Experience in a contact centre or credit control role
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Strong verbal and written communication skills
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Resilient and motivated by performance incentives
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Confident using IT systems and multitasking tools
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Willing to make outbound calls and manage tough conversations
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Excellent problem-solving and information-gathering abilities
What’s on Offer:
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Competitive salary + monthly bonus (realistic OTE £30,000+)
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Supportive, friendly team culture
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Casual smart dress code
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Pension scheme & death in service benefit
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On-site parking
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Employee discount program & Christmas Savings Scheme
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Employee Assistance Programme
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Potential for hybrid working after probation
Please Note: All roles are subject to background checks, including CCJ and DBS screening.
Apply now and make a meaningful impact while advancing your career in a professional and supportive environment