Overview
Field Service Technician - Managed Print Services
Location: Birmingham Field-based | Full-time | Competitive Salary + Benefits
Are you a skilled technician with a passion for problem-solving and providing excellent service? Join our dedicated Technical Services team where you'll play a key role in supporting, maintaining, and repairing managed print equipment across our diverse client base.
As a Field Service Technician, you'll be responsible for maintaining and repairing managed print devices to manufacturer internal standards. You'll deliver high-quality technical support directly on client sites, ensuring uptime, performance, and client satisfaction—all while working safely and efficiently within agreed service levels.
Responsibilities
* Respond to field service calls at client premises promptly and effectively.
* Diagnose and repair faults on-site with minimal disruption to clients.
* Keep accurate service records using PDA tools and communicate with call control regularly.
* Maintain a well-stocked and organised spare parts kit (vehicle or on-site).
* Regularly sync your laptop with our SharePoint cloud system.
* Attend training sessions (including online modules) to stay up to date with latest products and technologies.
* Liaise with colleagues across departments to ensure smooth service delivery.
* Report recurring technical issues and client concerns via our escalation channels.
* Adhere strictly to client health & safety procedures and site processes.
Skills & Experience Required
* Proven experience maintaining and repairing monochrome and colour MFPs (low, mid, high volume).
* Confident with network connectivity and basic printer setup (e.g., installing print drivers, simple network connections).
* Strong fault-finding and diagnostic skills.
* Full UK Driving Licence - essential.
* Must be eligible to obtain Government and/or Police Security clearance - no exceptions.
* Excellent communication and interpersonal skills.
* Able to work independently, under pressure, and to tight deadlines.
* 'Can Do' attitude with a strong customer service mindset.
Employer & Compliance
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Staffing and Recruiting
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