Social network you want to login/join with:
Position:Breakdown Controller
Location:Halifax
Salary: £29,870
Hours: Monday-Friday 8.30am-5.00pm
Contract:Permanent position
Benefits:Pension: 6% employer, 5% employee ,25 days holiday (plus statutory), Death in service 3x annual salary, Company sick pay scheme
Duties of the Breakdown Controller
• To take inbound calls from customers and deal with vehicle faults and breakdown / repair requests within the UK.
• Liaise with internal Mobile Service Engineers / third party repairers or assign to the following day, ensuring the customer is kept updated at all times.
• The breakdown controller will action customer repair and breakdown requests in a timely and cost effective manner.
• Effectively liaise with customers regarding enquiries.
• Manage customer calls/emails and log repair notifications.
• Allocate appropriate Field Service Engineer response to meet customer requirements.
• Proactively liaise with customers to updated on the reported job progress.
• Ensure maximum utilisation of Field Service Engineering resource according to capacity and geographical location.
• Ensure that all field service vehicle parts sales are recorded accurately and promptly.
Required skills for the Breakdown Controller
* Experience gained in a similar breakdown controller role ideally within the commercial vehicle sector
* Knowledge of the HGV sector would be beneficial
If this Breakdown Controller role is of interest please apply to this advert with an updated copy of your CV
#J-18808-Ljbffr