Cancer Follow‑Up Co‑ordinator
Closing date: 26 May 2026.
Main duties of the job
* Track patients following treatment, including enrolment onto and discharge from remote follow‑up systems.
* Coordinate investigations and symptom assessment questionnaires as per a pre‑defined schedule.
* Evaluate results within a clinically supervised protocol.
* Communicate with patients the outcome of review via standardised letters.
* Escalate to the clinical team as indicated by the protocol.
Job responsibilities
Communication
* Build relationships with a wide range of staff both internally and externally.
* Regularly communicate with patients to support them with the completion of symptom questionnaires.
* Liaise with all diagnostic departments internally and externally to ensure that patients’ tests are booked, undertaken and reported.
* Ensure all interactions with patients and staff are accurately recorded on the Trust’s Cancer Register.
* Distribute standard correspondence and/or contact patients as defined in specialty specific SOPs.
* Participate in PTL review meetings.
* Escalate concerns to the appropriate or agreed MDT member.
* Attend and occasionally lead the cancer department daily huddles to ensure trust communications and any changes in policy and procedures are received.
Service Delivery and Improvement
* Have specialist knowledge of specific cancer pathway procedures and clinical protocols and contribute to MDT policies and procedures.
* Monitor patient pathways, escalating any breaches in pathway compliance and test results outside of range.
* Develop specialty‑specific work practices to enable cross cover.
* Distribute patient experience surveys when required.
* Provide any requested support to the MDT to ensure implementation and monitoring of changes to the patient pathway.
* Participate in staff surveys.
* Contribute to any patient letters/information leaflets designed by the MDT.
* Maintain a regular stock of patient information leaflets, ordering from suppliers and using I‑PROC.
People Management and Development
* Develop and/or monitor standard operating procedures within sphere of responsibility.
* Demonstrate own duties to new starters, less experienced staff and those in other cancer tumour groups.
* Advise members of the MDT on the use of the Cancer PTL: act as champion/Super user.
Patient Care Delivery
* Provide general non‑clinical advice to patients as a result of their telephone/email queries especially appointments and information around agreed clinical protocols.
* Signpost patients with any clinical queries to the Cancer Nurse specialist(s).
* Signpost patients with specific information queries to the Cancer Support workers.
Learning and Development
* Assist with the recruitment of similar roles within the division.
* Attend mandatory training updates as required.
* Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of personal development process.
* Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
* Identify own learning needs and jointly plan training requirements with line manager.
* Participate in the Trust’s appraisal process.
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, the post holder may be asked to flexibly undertake other duties that are consistent with the role and banding, including project work, internal job rotation and absence cover.
Qualifications
* Minimum of 5 GCSEs or equivalent. Educated to NVQ level 3 or equivalent level of experience.
* Excellent IT skills with an understanding of Word, Excel and PowerPoint, Outlook.
* Skills in verbal and written communication, negotiation, producing and managing reports and databases, following specific protocols and ability to initiate change to improve efficiency.
* Experience of training others in own area of work.
* Ability to work on own initiative with minimal supervision.
* Broad understanding of cancer pathways and cancer waiting times standards. Previous NHS experience. Teaching and coaching experience.
* Experience of communicating with patients. Experience of being involved in service developments.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
#J-18808-Ljbffr