Overview
Canal & River Trust is seeking a Customer Service Administrator to deliver exceptional service and administrative support across its regional waterways. This is a remote, full-time role with monthly travel to the Little Venice, London hub for team collaboration. If you’re organised, empathetic, and confident working independently from home, this is a great opportunity to join a charity making a meaningful impact across the UK.
Key Responsibilities
* Respond to customer enquiries via phone, email, and online notice boards
* Manage cases using the Sugar CRM system, ensuring timely resolution
* Communicate navigational updates and book lock passages and moorings
* Log faults and coordinate with contractors to update live notices
* Support insurance claims and health & safety incident reporting
* Create customer communications for social media, notice boards, and the website
* Organise internal and external events and functions
* Provide general admin support including minute-taking and record updates
* Use SAP for financial tasks such as raising purchase orders and invoices
* Maintain accurate records using SharePoint
* Promote diversity and inclusion across all aspects of Trust life
Required Skills & Experience
* Proven experience in customer service and administration
* Excellent communication skills across multiple channels
* Ability to handle challenging situations with tact and professionalism
* Proficiency in Microsoft Office (Word, Excel)
* Calm under pressure with strong prioritisation and organisational skills
* Confident working independently and interacting positively with customers
* Awareness of safe working practices
Location & Working Pattern
* Remote working with monthly travel to Little Venice, London
* Interviews held in person at the London hub
Compensation & Benefits
* Salary: £25,153/year
* Pension: Double-match contribution up to 10%
* Annual Leave: 25 days + bank holidays (rising to 30 days after 5 years)
* Learning Award: £200/year for personal development
* Wellbeing Support: Access to counselling and mental health services
* Employee Perks: Store discounts, boating holiday discounts, holiday purchase scheme
* Volunteering Leave: 2 paid days/year
* Free fishing across the canal network
* Flexible working arrangements and hub access when needed
How to Apply
Apply directly via LinkedIn or Canal & River Trust’s careers portal:
Click here to apply via Canal & River Trust Careers
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