Family Help Support Workers - Permanent contracts From 1 December 2025, our refreshed Pay and Reward package comes into effect, bringing a new approach to how we recognise and reward roles across the Council. This means the salary for this role will be changing. The pay range for this role will be £33,699 - £39,152 p.a. (pro rata for part time colleagues) from 1 December 2025. You can also find out more about the new terms and conditions that we are introducing on our careers site on, 'More than just a job' brochure We’re excited to welcome new colleagues into our workforce under a refreshed pay, terms and conditions framework launching on 01 December 2025. To ensure fairness and consistency for everyone, all new appointments will start at the bottom of the pay band. This approach reflects our commitment to equity across the organisation and aligns with the clear rules we’ve applied for existing staff as part of the transition. While the starting salary is fixed, we believe this role offers a fantastic opportunity to grow, contribute meaningfully, and be part of a forward-thinking team. We are committed to improving the quality of life for the people of Bournemouth, Christchurch, and Poole by delivering high-quality services that secure positive outcomes for children, young people, and their families. As a Family Help Support Worker you will be a key member of the Children & Families First team working with unborn – 17year olds and their families who have been assessed as needing services under S17 of the Children Act, Child in Need. Your role will involve delivering high-quality interventions to support children and young people aged 0-17 aiming to improve outcomes for the children, build parental capacity, strengths, and resilience. You will work directly with professionals and the public looking to seek information, advice and guidance and undertaking live screening tools. This will involve work with young people that are not in education, employment or training, young carers, those children and young people who are on the edge of care or returning to their families after being in care. Key Responsibilities: Deliver high-quality interventions within children, young people and their families in schools, online and other venues. Undertake observation, assessment, direct work and progress tracking to measure outcomes. Engage with community, voluntary providers, and partner agencies to support access to services across the BCP Partnership. Act as a case-holding lead professional, undertaking assessments and creating intervention plans. Ensure the child/young person/family is at the centre of professional planning and intervention. Build collaborative relationships with partners. Apply principles of anti-discriminatory practice to ensure dignity and respect for all children and young people. Work under the direction of the team manager or Senior Practitioner, engaging in reflective case supervision. Qualifications and Experience: Minimum NVQ 4 in a related field or equivalent experience. Sound knowledge of child development (0-11 years) and/or adolescence (11-18 years). Experience in completing observations, written assessments, and making evidence-based decisions. Proven experience in delivering direct interventions that improve outcomes for children, young people, and parents/carers. Working knowledge of relevant legislation and statutory guidance. Understanding of safeguarding and child protection. Personal Qualities and Attributes: Ability to build supportive, positive, and trusting relationships. Committed to continuous professional development and able to coach and mentor others. Solutions-focused with excellent interpersonal and communication skills. Able to plan and organize workload in a changing environment with competing demands. Job Requirements: Enhanced DBS check. Ability to travel across the BCP area using own form of transport. If you are passionate about making a difference in the lives of children, young people, and families, we would love to hear from you. Proposed interview dates: 7/10th November For further information on this post or an informal discussion please contact: Team Manager, Ruairi McKeown at ruairi.mckeown@bcpcouncil.gov.uk or Head of Service, Vanessa Johns at vanessa.johns@bcpcouncil.gov.uk About BCP Council BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come. Our Benefits A Place to Thrive – Join BCP Council At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people. From 1 December 2025, we’re proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace. Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it’s flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first- we’re excited to welcome new colleagues into a Council that’s evolving to meet the needs of both our workforce and our communities. Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at ( Employee benefits | Working for BCP link to careers page) Be the difference - Join an organisation that values you More About us | Working for BCP DBS BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details. Attached documents JD Family Help Support Worker.pdf