Role: IT Technical Support Engineer
Location: Site-based with regular travel to construction sites across London (One day a fortnight remote)
Overview:
Hands-on support role delivering Level 1–3 technical support across End User Computing (EUC), applications, and software, with a strong focus on site-based support across multiple construction projects. Acts as a key point of contact for all user-facing IT issues, collaborating closely with infrastructure, service management, and application teams. Operates within an ITIL-aligned framework.
Key Responsibilities:
* Provide technical support for desktops, laptops, mobile devices, applications (e.g. MS Office), and AV equipment
* Troubleshoot user issues including account access, hardware faults, and network connectivity
* Support site IT setups, including server maintenance and racking infrastructure
* Maintain asset inventories and liaise with vendors for warranty repairs
* Log, prioritise, and resolve incidents using ServiceNow in line with SLAs
* Contribute to knowledge base (KB) and continuous improvement initiatives
* Support end-to-end hardware lifecycle: imaging, deployment, testing, and quality assurance
* Perform on-site support across the region and escalate complex issues where needed
Technical Environment:
* Windows 10/11, macOS, Microsoft Office
* Active Directory, Exchange, Azure AD, Intune, MDM
* Cisco Meraki, SOE/imaging tools, CMDB
* AV support (e.g., Teams Meeting Rooms, projectors)
* ServiceNow, Asset & License Management
Requirements:
* 2–3+ years in technical/EUC support roles, ideally in large, multisite environments
* Strong communication and stakeholder engagement skills (technical and non-technical)
* Solid understanding of ITIL (min. 2 years’ experience)
* Proactive, self-motivated, and solution-focused
Culture Fit:
Best suited to candidates who are practical, collaborative, resilient, and committed to continuous improvement and customer service excellence in a fast-paced, dynamic environment.