Responsibilities
* Act as the first point of contact for individuals seeking information and support relating to visual impairment.
* Provide clear, accessible, and empathetic guidance to callers, including people with visual impairments, their families, carers, employers, and healthcare professionals.
* Help callers understand available options, offering appropriate advice, referrals, or signposting to relevant services.
* Recognise when to involve a specialist or manager to ensure every interaction is safe, accurate and consistent.
* Use knowledge of services and processes, combined with awareness of external resources, to deliver reliable information and create a positive, supportive experience for every caller.
We’re committed to fair, accessible recruitment. If you need any adjustments, like extra time, a different format, or other support, at any stage of the process, just let us know.
J-18808-Ljbffr