Job Description
As a Facilities Helpdesk Coordinator you will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks.
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You will provide support to the UK and Overseas facilities teams by looking after various
software systems, including internal CAFM system. There will be various other administrative duties which will be completed as apart of the role.
This role involves delivering excellent service to users queries and compiling and distributing insightful reports to stakeholders.
This position is on a full time basis and will require a flexible approach to working hours with a rolling rota of any five days from seven, including bank holidays.
Qualifications
• Ability to work under pressure and meet tight deadlines whilst maintaining a high attention to detail.
• Good computer skills with knowledge of Microsoft office tools, including Excel and Outlook.
• Ability to communicate at all levels with strong customer service skills, whilst acting as a point of contact for facilities and other internal departments.
• Great team player with a can do attitude along with ability to work at times without supervision.
• Well organised and skilled in effective time management.
• Experience with Helpdesk,working with a CAFM system is desirable.
• Ability to work in a very dynamic environment with changing priorities.
Additional Information
* Monitoring of all mailboxes, CAFM and booking systems to support a 24/7 Business operation.
* Supporting facilities teams with administrative tasks.
* Managing fleet of pool vehicles.
* Booking and management of electric charging.
* Working alongside engineering teams to create job plans.
* Completing end to end ownership of all high priority jobs raised.
* Dealing with third parties such as contractors and suppliers.
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