Principal IT are currently working with a successful MSP who are looking for an IT Support Engineer to join their Technical department. The 1st/2nd Line Support Engineer will serve as the first point of escalation from 1st/2nd Line Support Engineers, handling more complex client incidents, service requests, and planned work. You will support a national customer base and internal IT infrastructure, resolving escalated tickets, undertaking routine proactive work, and assisting on project work where required. As IT Support Engineer your duties will include: Manage tickets through to escalation or resolution Proactive maintenance through monitoring, patch management and administration of customer and internal IT estate. Antivirus monitoring, management and support. Providing technical support to clients via the telephone and the ticketing system. Diagnosing and resolving software and hardware faults. Installing, configuring, and supporting desktops and laptops. Supporting users and their devices. Educating clients in how to use our supported systems. Escalating unresolved tickets to 2nd & 3rd Line Support Engineers when required. Help with 2nd Line Support Engineer tickets.Skills & Experience Essential: Minimum 2 years experience in an MSP Environment. Ticket System/Management Experience Full Driving License Experience required in the below is essential: Windows / Mac Operating Systems Active Directory Network Trouble Shooting TCP/IP and general WAN / LAN Hyper-V & VM-Ware Security (Anti-Virus, Anti-spam) The comprehensive package and benefits offered include: Competitive salary Competitive holiday package, additional days accrued with length of service Extensive training and development opportunities with internal progression available.Job Type: Full-time £27,000.00 - £30,000.00 per year. INDGH