Our well known client based in Hayes - Day shift 7am -7pm, 4 on 4 off Fully office based £31K-£33K base shift pay (approx £3Kpa) As an ILS Import Operations Specialist, you’ll use your talents to create innovative solutions and shape the future across our business. Join a dynamic team that undertakes a range of activities to support the overall Life Science Sector for the London Station. Key Activities: • Adhere to Customs Compliance procedures and documentation. • Manage and Build Customer Relationships. • Complete retrospective Customs compliance actions • Customs entry for Specialist License movements. • Ensure the Job File is fully and accurately completed reflecting all commercially relevant information and services provided. • Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise. • Liaise directly with other departments on shipment planning and coordination. • Liaise directly with other Transport & Warehouse teams on shipment planning and coordination. • Liaise directly with overseas offices on shipment planning and coordination. • Maintain and update DfT compliance. • Maintain mandatory milestones and remarks through Cargowise (internal system). • Manage allocated customers against agreed SOP. • Use Cargowise to create, manage and maintain Airfreight shipments. • Update Internal Complain Tool with all required inputs including root cause and solution when assigned. Support the measurement of Key Performance Indicators. • Contribute to the First Choice continuous improvement program. • Participate in the Weekly Team briefing sessions. • Complete all statutory and mandatory training. • Any other duties as required Skills and Experience: • Experience within the Freight Forwarding Industry. • 5 GCSEs including Maths and English at Grade C or above – or equivalent desirable. • Experience of HMRC procedures. • Commercial awareness. • Clear and concise communication skills (written and spoken). • Ability to follow processes. • Ability to support a culture of continuous improvement. • Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams. • Knowledge of Freight Forwarding industry: Exports, exports and related processes.