Job Title: Contract Support Administrator
Contract: Permanent
Salary: £34,000 per annum
Location: Heathrow Office
Working pattern: Hybrid – 3 days office / 2 days WFH
Reporting to: Admin Manager / Contract Manager
About the role
We are looking for a proactive and organised Contract Support Administrator to provide high-quality administrative support within a fast-paced Facilities Management environment, supporting operational delivery and compliance.
Key responsibilities
Manage compliance and reactive job administration for assigned buildings
Monitor and schedule PPMs, ensuring SLAs and KPIs are achieved
Produce weekly and monthly compliance and performance reports
Book engineers and specialist subcontractors and confirm attendance
Ensure RAMS, statutory certification and subcontractor compliance documentation are in place
Manage reactive jobs, shared inboxes and customer portals within SLA
Keep systems updated and customers informed through to job completion
Prepare quotations, place orders and support extra works and projects
Manage WIP and liaise with the finance team
Attend customer meetings when required
About you
Previous FM administration experience
Good understanding of finance and WIP
Highly organised with excellent attention to detail
Strong communication skills
Able to prioritise, work independently and take ownership of tasks