BDS are currently recruiting for a Planning Administrator to work within Planning team based in Exeter on a temporary basis. These positions will be at the heart of the no-access repairs process, helping to reduce missed appointments and improve service delivery. Main duties include but are not limited too; * Processing no access cases on Civica from start to finish with precision and care. * Collaborating with departments like Customer Services, Enforcement, Housing, and Planning. * Supporting the Planning team with essential administrative tasks. * Understanding and applying legislation around no access repairs. * Keeping your process and system knowledge up to date and compliant. * Ensuring contact details are accurate and investigating booking issues. * Delivering a customer-focused service with high accuracy and efficiency. * Reporting daily on no access KPIs, tracking trends using Microsoft Excel. * Confidently engaging with customers and colleagues about access for repairs. Working Pattern: Monday to Friday, 9am - 5pm - can be flexible Pay rate; £13.83ph PAYE- £17.91ph UMB Temp ongoing to start ASAP Ideal candidate will have; * Excellent administrative skills. * Good attention to detail. * Data entry experience. * Customer service experience. * Strong verbal and written communication skills. * Be confident in having open conversations with cu...