Job Description
Job Title: Customer Service Social Media Specialist/Community Manager
Location: Remote and hybrid - average one day in the office in Maidenhead, Berkshire
Reporting to: Digital Media Manager UK & ROI
Salary: £25K p/a
Contract duration: 9 months
Probationary period: 3 months
POSITION SUMMARY
As part of the UK & ROI Digital Marketing team, the Customer Service Social Media Specialist will perform community management and solve customer’s questions and complaints related to our tools, striving to achieve customer satisfaction.
The CSSMS will be working directly with the Customer Service Representatives and with the local UK Digital Marketing team as part of the integration between them as a point of contact to receive and transmit guidelines.
The ideal candidate must be familiar with community management handling for social media platforms (Meta, TikTok, LinkedIn) and with customer service support, identifying customer needs, displaying empathy, and using active listening to be the voice of our brands in the UK/ROI region, finding the best resolution for the customer while working collaboratively with the Digital Marketing team.