Job Locations
Basingstoke Hospital
Address: Basingstoke Hospital, Aldermaston Road, Basingstoke, RG24 9NA
Job Summary
As the Specialty Administrator within the HHFT Orthopaedic Service, you will strive for excellence in supporting patients through their care pathway. The role will flex dependent on the needs of the service providing a balance of general administration, reception and other duties commensurate with the banding of the post in order that our patients have a high quality patient pathway experience in line with NHS Constitutional Standards. You will promote best practice, ensuring that administration is delivered to the standard the service expects, escalating issues and concerns as appropriate in a timely matter so as not to affect patient care. You will primarily be based at Royal Hampshire County Hospital or Basingstoke Hospital depending on the base location of the vacant role.
Main Duties
* Act as a receptionist for the Orthopaedic Department, greeting all patients, relatives and visitors with courtesy.
* Answer queries whenever possible or refer enquiries to an appropriate member of staff.
* Use EPR system correctly to record attendance of patients in line with the Trust E-POutcoming Policy.
* Ensure all patient E-Outcomes are actioned as per the Orthopaedic Outpatient Process and Outpatient Booking Policy, using OPWLs as appropriate.
* Book/cancel all trauma and elective follow-up appointments and trauma ward discharge appointments via Patient Centre in line with the Orthopaedic Outpatient Booking Process and E-Outcoming Process.
* Check patient demographic details, GP, next of kin and ethnic origin, in line with Trust and Government requirements, and correctly record via Patient Centre.
* Direct patients to the appropriate waiting area, Plaster Room, Treatment Room, X-ray etc.
* Answer the telephone using the Netcall System in a polite and timely manner.
* Print all appointment letters via Patient Hub daily.
* Provide additional support as required by the Band 5 Orthopaedic Admin Manager during periods of annual leave and sickness.
* Attend monthly local departmental meetings.
About Us
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester, and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire. Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement, and excellence thrive. We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
Details
Date posted: 19 February 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,937 to £26,598 a year pro rata
Contract: Permanent
Working pattern: Part-time
Reference number: 251-SURG4353-BORTH
Job Description
Happy to Talk Flexible Working - all requests for flexible and part-time working will be considered. Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Person Specification
Essential
* Good standard of basic education with GCSE English Language or comparable relevant work experience.
* NVQ Level 3 or equivalent experience.
* Training & Qualifications: Good standard of basic education; NVQ Level 3 or equivalent.
* Experience of working with IT systems such as Word, Excel, Access, PowerPoint.
* Experience of working in a busy environment.
* Experience of adhering to targets.
* Experience of organising own work.
* Good verbal and written communication skills including excellent telephone manner.
* Problem solving skills and using own initiative.
* Experience of variety of computer systems; including data entry, word processing, data analysis.
* Excellent interpersonal skills allowing effective communication between all internal and external customers.
* Ability to work to tight deadlines and stay calm under pressure.
* Ability to analyse complex situations and make appropriate decisions.
* IT literacy: experience of using Microsoft Office, including Outlook, Word, Excel, Internet Explorer, and PowerPoint.
Desirable
* ECDL or other information technology/word processing qualifications.
* Experience of working in an NHS environment or public sector.
* Knowledge of medical terminology.
* Experience of using NHS IT systems.
* Experience of working within a health care system or general practice.
* Experience of cross site working may be required.
* Occasional flexibility in working hours may be required.
* Ability to work in a flexible environment.
Other Specific Requirements
* Reliable.
* Diplomatic and sensitive to others.
* Pro‑active and resourceful.
* Flexible to meet the needs of the service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer Details
Employer name: Hampshire Hospitals NHS Foundation Trust
Address: Basingstoke Hospital, Aldermaston Road, Basingstoke, RG24 9NA
Website: https://www.hampshirehospitals.nhs.uk/
#J-18808-Ljbffr