Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.
About the role
As a Hotel Leisure Assistant within the Front of House department, you will be an integral part of the hotel team, dedicated to providing exceptional guest experiences through outstanding customer service. You will play a key role in the summer operation of Ambleside Park, serving food and beverages and ensuring the efficient and profitable running of the department. Ambleside Park, it’s our Place in the Lakes. Set on the banks of Lake Windermere in the Lake District, it’s a 24 bedroom haven to get away, explore and maybe even be inspired like the great writers and artists of the past. If you are looking for a hotel with a difference, this could be it.
Pay Rate - £13.00 per hour
Contract type - Permanent
Location - Ambleside Park, Cumbria
Hours - Full time hours, across seven days with various shift times to include mornings, evenings and weekends between the hours of 07:00 am and 23:00pm
Live in option available
You’ll be surrounded by a team of passionate and dedicated hospitality Partners to give our guests the best experience possible. What is different about our guests though, is that they are Partners, their friends and family. As co-owners in the business, you’ll see this difference in the way your teammates and you approach your job and carry out your responsibilities.
With all of the National Trust park to explore, whether walking on their own or on a guided tour, whizzing about on a mountain bike trail or visiting local craft shops, you can guarantee that our guests will be hungry and looking to recharge with the fantastic food offering we give them.
Key Responsibilities
* Interacting with guests, sharing product knowledge on drinks and food, while taking orders, checking back, and assisting with queries, clearing down and setting tables, as per operational standards.
* Liaising with the kitchen team.
* Upholding all policies and standards of food hygiene and cleanliness, including the completion of daily and weekly cleaning schedules.
* Payment handling in accordance with hotel standards.
* Correct use of PPE.
* Supporting the implementation of changes to ensure continuous innovations and improvements are made within the department.
* Assisting other departments within the hotel when required.
* Development of personal knowledge of food and drinks, allergen awareness and confidently dealing with guest allergen queries.
Essential skills you'll need
* Self-motivated and industrious, with a natural flair for guest service and a keen interest in hospitality.
* Basic knowledge of IT & POS systems and able to use standard software.
* Excellent communication skills.
Desirable skills you'll need
* Proven experience of the hospitality industry is desirable.
Varied hours of full-time work (37.5 hours a week) across seven days to include early starts, late finishes, evenings and weekends between the hours of 07:00-23:00.
Important points to note
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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